Frequently Asked Questions
getting started
how it works
before & after
bookings & payment
clinic policies
Getting Started
We offer a wide range of treatments including HydraFacials, PRF, Botox, microneedling, massage therapy, laser hair removal, PMU, naturopathic care, makeup and more. Visit our services page to learn more.
Yes, we recommend starting with a complimentary consultation so we can assess your skin, understand your goals, and customize a treatment plan that works best for you.
You’ll be greeted by our friendly team and asked to complete an intake form, if you haven’t completed it online prior to your appointment. We’ll then discuss your concerns, answer any questions, and walk you through your treatment options.
To ensure a peaceful and safe environment for all, we ask that you come to your appointment alone. Exceptions can be made for medical or accessibility reasons Please reach out to us ahead of your appointment to let us know how we can accommodate you during your visit.
We will be offering professional training for select services including Lash Lift & Tints later this year. If you’re interested in hosting your own training event, simply fill out our contact form and we’ll be in touch with more information.
Before & After My Appointment
Bookings & Payments
Clinic Policies
At By Charley Madison Medical Spa, we are committed to creating a safe, inclusive and elevated experience for every guest. Our policies are designed to ensure comfort, professionalism and clarity for all. Please take a moment to review them prior to your visit.
We require a minimum of 24 hours’ notice for cancellations or rescheduling. If you need to cancel your appointment, please let us know in advance via phone 778-571-7221 or email hello@bycharleymadison.com.
Late cancellations may be subject to a fee of up to 50%, and no-shows will be charged the full service amount. Clients with repeated missed appointments may be asked to prepay for future services or may face booking restrictions.
Arrivals more than 15 minutes late may be treated as a missed appointment and charged accordingly.
We ask all guests to respect our team, fellow clients and the tranquil environment we've curated at our spa. We also ask that guests turn their phones off or on silent during their appointment. We strive to operate with kindness, compassion and professionalism. Inappropriate, disruptive or disrespectful behaviour will not be tolerated and may result in refusal of service.
Due to the nature of our services, completed treatments are non-refundable. All in person and online product sales are final. For ingredient or product-related questions, please contact us before purchasing.
To ensure a peaceful and safe environment for all, we ask that you come to your appointment alone. Exceptions can be made for medical or accessibility reasons Please reach out to us ahead of your appointment to let us know how we can accommodate you during your visit.
That’s why we’ve partnered with Beautifi to offer flexible payment options; so finances never stand in the way of your confidence, self-care, or transformation. Beautifi offers loans ranging from $1,000 to $25,000, depending on what works best for you and your unique needs.
Enjoy Flexible Payment Options with Beautifi
We believe your beauty journey should be as seamless and empowering as the results we deliver.
here's How it works
Whether you’re coming to us for a glow-restoring HydraFacial or precision laser hair removal, select treatments at By Charley Madison is eligible for flexible payments with Beautifi.
With Beautifi, you can break your treatment cost into manageable monthly payments, ranging from six months to six years. You’ll also have the option to pay off your loan at any time.
Book Your Treatment
Choose a Payment Plan
Thanks to Beautifi, you can invest in your transformation on your own terms. With the financial details managed, you can indulge in your treatment at By Charley Madison, stress free.
Enjoy Your Treatment
The Beautifi application process is simple and secure. You’ll be notified of your approval instantly, so you can proceed with your desired payment plan and the treatment you’ve been dreaming of.
